Introducing BWL Knowledge Base Manager
Built a self-service support system within minutes; optimize support time to answer customer queries using the BWL Knowledge Base WordPress plugin.
BWL Knowledge Base Manager, a WordPress plugin that is unique and flexible, allows you to create unlimited Knowledge Base questions and answers for your website content. ; Model-based, Ajax Powered Sticky Search feature gives you the fastest search experience to locate their answer quickly.
You can insert shortcodes in TinyMCE editor using the panel's visual Shortcode Editor panel. You can display Knowledge base topics and Knowledge base categories using four built-in widgets.
Key Features of Knowledgebase Manager
No configuration is required.
The plugin has almost no configuration requirements feature. You can upload, install, and activate the plugin.
Unlimited Knowledge Base Questions & Answers
The plugin allows you to create an unlimited number KB items and to classify them or tags. The plugin uses WordPress Custom Post Types system to create and store KB posts. The WordPress admin panel makes it super simple to manage KB posts. You can also set a custom icon for KB posts. You can also set custom icons for each tag and category.
Unique Ajax KB Search Option
It's great for users to quickly search all knowledgebase posts for the answer they need. You don't have to wait for the page to load again to see the search results. The plugin search option is optimized to perform the most efficient search queries and pull the best results. After the search query has returned the results, users can click on the post's title to go directly to the knowledgebase details page.
Responsive Grid System (Two/Three/Four Columns Layout)
The Plugin includes a built-in responsive grid system that allows you to display your content correctly on mobile devices. Plugin can also be used with Bootstrap Grid.
To Display Recent/Featured/Recently Posted KB Posts, Use the Animated Tab
Tabify KB is a unique feature of the KB plugin. You can now display Popular, Featured, and Recent Kb posts in a small area of your website. The tab is responsive and works well with any WordPress theme.
Like/Dislike KB Options With Colorful Statistic Bars
Users can vote on your KB content. You can track users' like/dislike count from the plugin options panel.
Feedback Panel for Disliked KB Post
The plugin displays a customized feedback box if a user votes against KB content. This will allow you to get an idea of why users dislike certain KB content.
Similar KB Pages in One KB Page
The plugin adds a Related KB Posts Section to every KB content. This option can be enabled/disabled from the admin panel.
Display KB Meta Information:
Each KB post displays the author, category, tag, number of views, and date information. The plugin displays the last edited date for each KB. You can hide or show each meta information in the plugin options panel.
You have many options for customizing:
The plugin comes with a huge customization feature that allows you to customize every aspect of the plugin. You can modify KB themes and select KB heading fonts. You can also manage KB single pages contents.
Custom CSS Panel
You don't have to add any code to the Plugin core stylesheet file if you want to add custom CSS codes. The Plugin provides a custom CSS editor that you can use to add your CSS codes. It will be stored in the Database. Your custom codes will be available for future updates. This is the safest and most efficient way to add CSS code to a plugin.
Unlimited File Attachment
Each KB post can be attached and uploaded unlimited number of files. This will make it easy for your users to download their content with KB items.
You can quickly and easily reset your old vote count using bulk or quick edit. With bulk edit, you can easily reset individual post votes.
Table of Contents (TOC).
Based on knowledge base content, the plugin automatically creates a table of contents. The plugin options panel allows you to turn on/off the automatic generation of a table of contents.
Password Protected Knowledge Basis Post:
You can limit KB post access by using the password. This is only available to a limited number of users.
Email Notifications for KB Questions
Administrators will receive an email notification when a user submits a new KB query or provides feedback about KB content. Administrators can notify users when their questions have been approved.
Drag and Drop KB Sort
Administrators can sort KB items easily from their admin panel by using the drag-and-drop feature.
Widgets for Custom Knowledge Base:
The plugin comes with built-in widget options that allow you to display Top-Down Voted/Top Up Voted/Recent/Popular/Featured KB in sidebar areas.
Custom Knowledge Base Columns
The administrator panel allows you to easily see no of like/dislike/feedback on each KB Question.
Configure your own permalink.
You can use custom slugs for Knowledge Base single pages, Knowledge Base categories, and Knowledge Base tags to improve SEO. In the plugin options panel, you can set a custom slug.
Visual Shortcode Editor
Shortcodes make it easy to integrate Knowledge Base items into any page or post. Below are the available shortcodes
- Show AJAX Search Formula;[bkb_search]
- Show Knowledge Base by Category: [bkb_category Categories="introduction",copyright,license and misc"/]
- Show Knowledge Base by Category in 1 Column:
[bkb_category Categories="requirements",affiliate" cols="1” /]
- Show Knowledge Base by Category in 2 columns
[bkb_category Categories="introduction",resources,misc") cols="2"/]
- Show Knowledge Base by Category in 3 Columns:
[bkb_category Categories="introduction",copyright,license and misc" cols="3” /]
- Tags to show knowledge base
[bkb_tags tags="how to, what,copyright-2 tips"/]
- Show Knowledge Base by Tags in 1 Column:
[bkb_tags tags="how to,what,copyright-2 tips" cols="1"/]
- Show Knowledge Base by Tags in 2 columns:
[bkb_tags tags="how to,what,copyright-2.tips" cols="2” /]
- Show Knowledge Base by Tags in 3 Columns:
[bkb_tags tags="how to,what,copyright-2 tips" cols="3"/]
- Show 5 Knowledge Bases from Each Category (SET LIMIT).
- Show 5 Knowledge Bases from Each Tag (SET LIMIT).
- Link to the Ask Question Modal:
- Ask a Question:
The plugin provides amazing support for the Arabic language. All you need is to enable RTL support in the admin panel. The plugin will automatically adjust to the right side.
Ready for Localization; WPML Supported
The "BWL Knowledge Base Manager” has a cool translation feature. This plugin can be easily added to any website. You will find the file "en_EN.po" in the plugin "lang" folder. You will need "poedit" software installed on your computer to edit this file.