What is JitBit HelpDesk?
JitBit Helpdesk is an IT help desk solution designed for companies of all sizes that offer automatic routing and the management of events and inboxes self-service gateway plug-ins in the same package. It is available as cloud-based or on-premise deployment options and includes the mobile application for iOS or Android.
JitBit Helpdesk features ticket direction to manage queries from various sources by delegating their custom labels and classes. These queries are then directed to the appropriate service team based on their availability and areas of expertise.
JitBit Helpdesk features cellular programs that allow users to check the status of their requests using their mobile devices. It also ensures that brokers are aware of the upcoming orders.
With the help of dashboards and reporting to track and monitor KPIs, Users can see a complete picture of their help desk's actions.
JitBit HelpDesk Features Great:
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
ADDITIONAL Features
- Service Level Agreement (SLA) Management
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