What is SmarterTrack?
Offer customer service, improve productivity, integrate all communication on one platform, and cut down on customer support and support costs. SmarterTrack Help Desk software helps you enhance the customer experience.
SmarterTrack is available for purchase as an online hosted option and an assist desk that you can manage.
Support costs are reduced.
Support costs include problems with funneling and questions when implementing chat using the Community and providing an information base for your users.
The Community allows your customers to collaborate as well as the knowledge base could guide customers on how to resolve problems. At the same time, brokers can manage multiple chats simultaneously, which means they can maximize their time instead of taking one call at 47 and with customers. The optimizations to your support infrastructure all help you save money on support for your customers.
Multi-Brand Service
The idea of having businesses, and even products or divisions, is a common practice today. With SmarterTrack, it is possible to support various brands. This allows employees to benefit from your company more efficiently since one employee can work with different brands.
Centralize Communications
Clients can communicate with you via chats, tickets, and telephone calls or emails through one platform that you can consolidate all of your communication through SmarterTrack. This provides you with a single place to view the messages being said, as well as precisely what your customers are saying.
Since most communications are stored in one location, it is possible to access the data to ensure compliance with regulations, corporate governance, regulatory compliance, and storage,e as well as for corporate governance, regulatory compliance, and more.
SmarterTrack Amazing Attributes:
- Help Desk Tickets Convert all the emails that come into you into tickets or file them in the obvious Portal or both. Tickets can be distributed to departments and groups and then to Agents to ensure that the issues are addressed appropriately. Centralize communication with your clients, prioritize issues, and ensure that satisfaction levels are met or even exceeded and that clients are taken care of.
- Live Chat: Instantaneous quick chats using live chat can help businesses reduce the number of phone calls, assist more customers simultaneously, and cater to customer preferences. This is why live chats offer service effectiveness is high without cost increases. Many people are shifting to live chat as a method of communicating. Being able can be the solution for customer support that works.
- Knowledge Base: Reduces costs for support by giving customers the tools they need to find the answers they need—SEO-friendly and searchable articles, which allows you to create easily updated content. Knowledge Base articles are explicitly designed for Brands, and, as such, they can be categorized according to the subject matter for all of those Brands.
- Customer Neighborhood: Building a Community that allows customers to connect as well as with representatives from businesses. If it's concerned about the performance of your system, requests for new features, or settlements to announcements or concerns, these are all handled in one spot -- your customer Community. It's always the same result: increased customer satisfaction. The benefits of a community are endless!
- Help Desk Administration: SmarterTrack's quick and straightforward installation wizard guides program administrators through the entire process of installation, starting with installing SmarterTrack to setting up the database, creating groups and sections that are default, as well as accessing the database for the first time. In terms of directions, SmarterTrack delivers an Events system and reporting system and job management, client satisfaction surveys, and many department managers and administrators.
Click on the below link to download SmarterTrack Enterprise Edition with License Key NOW!
