Introducing WeHelpTicket Support System
WeHelp is a PHP platform that provides a great user experience for your clients. Clients can search FAQs added by the admin. If they don't find any results, they can submit Bug Reports or Tickets and stay in touch with you or your agents. You can also give priority to a ticket once support has ended.
WHY Choose WeHelp?
WeHelp was founded on the belief that better service to customers is key to success in today's markets. Trust is the most important part of being a successful customer service provider. We have developed a powerful support ticket management platform that allows you to manage multiple ticket statuses as per your requirements.
FEATURES
- Security
- Secured system (SQL injections, XSS, and CSRF)
- Built on the powerful CodeIgniter Framework, which has been tested and proven to work by millions of developers.
- To ensure your data is secure, passwords are encrypted with the PHPass library.
- Register & User
- Login System includes a Forgotten Password Page, which allows users to reset their password by email.
- Spam can be prevented by ensuring that the email address is valid and unique.
- To ensure your data is secure, passwords are encrypted with the PHPass library.
- Register for an account by using the simple register Popup.
- Clients
- Register users can log in/forget their password.
- A great profile includes member information and tickets.
- Update or modify his profile information (country, username, gender, and user profile)
- Customers can create tickets by creating an account
- Send a ticket to (subject, message, and attachment file).
- Receive an email for each ticket response with the ticket status.
- The client searches for his problem in the knowledge base section.
- Use the contact form to contact support.
- Admin Panel
- A flexible control panel system that offers full options.
- Only admin roles can log in to the admin panel.
- For the website and admin panel, you can choose between English or Arabic display language.
- Modify website settings (name, logo, and favicon), timezone, site description. SMTP settings, direction.
- Modify website SEO settings (meta Description).
- Change your contact information (email or phone).
- Manage Members (Edit/Delete, Add, View and Modify member information), and Change their member role (Regular Member, admin).
- You can create unlimited departments for articles. Manage it (add, edit and delete, view).
- You can create unlimited articles to address common problems.
- Manage tickets and respond to them, manage the status otherwise closed/open, and prioritize it (high/low, medium).
- This admin panel allows you to manage and control everything on your website.
- Admin can turn on/off submit tickets.
- The administrator can make the knowledge base articles public, private, or register users.
- New website interface.
- Home page
- Amazing slider.
- All departments of Knowledge Base
- Latest Articles added
- You can search for articles
- You can submit a ticket in the following area
- One page for each department and its articles
- Search result page: Single page
- One page of awesomeness for articles with more information, related articles, and the most recent articles.
- For an article, you can create a custom print page.
- All details regarding the client and tickets are included in the User Profile.
- Use the contact form to reach your client easily
- Login/ Register/ Forget Password modal
- Other Features
- You can comment on articles using the DISQUS tool. Learn how to include it on your website.
- Languages (English, Arabic) are available for translation
- RTL Support for admin panel or website
- Google Recaptcha is a contact form.
- Amazing template email to send a new reply or forget your password
- An email with the ticket status and a reply
- Help your customers quickly and thoroughly to build trust.
- You can serve your customers better in a shorter time span
- All common problems can be addressed in one place
- It is easy to install and use (without any programming knowledge).
- Amazing Design for the Website and the admin panel
- Fully responsive for website and admin panel
- Clean code with high performance
- Simple Customization
- SEO makes it easy to be SEO-friendly.
- High performance.
- There will be more features.
SYSTEM
- Backend Framework: CodeIgniter built
- Frontend Framework: Based on Bootstrap
- Requires PHP 5.8+
- Supports MySQL and Mysqli
- Supports SMTP Email and PHP Mail
REQUIREMENTS
- Software for code editing (e.g., Dreamweaver or Sublime Text, Notepad)
- Web Browser to test (e.g., Google Chrome or Mozilla Firefox).
- FTP Tool for uploading files to Server (e.g., FileZilla).
- To learn how to install an application, read the documentation carefully.
Click on the below link to download NULLED version of WeHelp Ticket Support System NOW!
